Shipping policy

Over 25 Years of BBQ Expertise: Joe’s BBQs carries hundreds of products with most available to ship within 24 hours directly from our Sydney warehouse in Silverwater, NSW. We are committed to getting your BBQs, heaters, and outdoor kitchen supplies delivered fast, safely, and transparently across Australia.

1. Dispatch & Shipping Rate Structure

We work with our own fleet of trucks for the Sydney Metropolitan area, as well as trusted local and interstate freight carriers, ensuring prompt nationwide delivery at reasonable rates.

✓ One Flat Delivery Fee Per Order Guarantee

We only charge one delivery fee per online order, even if your order includes multiple items. If there are multiple products in your cart, only one rate will be charged based on the single most expensive item to deliver.

2. Estimating Shipping Costs at Checkout

Your shipping rate is calculated dynamically at checkout before you pay. You can easily estimate shipping costs using our Cart Shipping Calculator:

1
Add Items
Add items to your cart.
2
View Cart
Go to the Cart page.
3
Enter Postcode
Input State & Postcode.
4
View Rates
Review live rate prior to payment.

3. Free Shipping Promotions (Terms & Conditions)

Free shipping promotions apply exclusively to online orders and are subject to specific eligibility thresholds and product exclusions:

Sydney Metro Free Shipping ($200+)
Eligibility: Online orders over $200 delivered within Sydney Metro.

EXCLUDED ITEMS:
Pellets Charcoal Landmann Products Furniture Heaters Small Umbrellas Select Sale Products
Interstate Premium BBQ Free Shipping ($1,399+)
Eligibility: Online orders over $1,399 for Premium BBQs to Metro areas across Australia.

EXCLUSIONS & LIMITS:
Excludes NT, WA & TAS Excludes Items Over 90kg Metro Areas Only

4. Heavy Freight & Delivery Terms

Curbside Delivery Only

Freight shipments are Curbside & Driveway delivery only. Freight drivers cannot lift goods up stairs or carry items into backyards.

Authority to Leave & Signatures

Parcel orders may be left in a safe spot if suitable. Heavy freight requires an adult signature upon arrival; couriers will call ahead to schedule delivery.

Transit Damage (48-Hour Notice)

Inspect packaging upon arrival. If goods arrive damaged, note "Damaged" on the delivery docket and inform us within 48 hours with clear photos.

Redelivery & Address Error Fees

If a scheduled freight delivery fails due to an absent recipient or incorrect address provided, courier redelivery fees will be passed on to the customer.

PO Boxes & Parcel Lockers

We cannot deliver heavy freight or bulky equipment to PO Boxes or Australia Post Lockers. A physical street address is required.

Sydney Exclusives & 3rd Party Transport

Certain lines are restricted to Sydney Metro. For non-eligible regions, we welcome customers to arrange their own 3rd-party transport carrier for Silverwater depot pickup.

5. Click & Collect (Free Pickup)

Skip shipping fees by collecting directly from our Sydney showroom and main warehouse location:

  • Pickup Location: Joe's Barbecue & Heating — 142 Silverwater Road, Silverwater NSW 2128
  • Opening Hours: Monday – Saturday: 9:00am – 5:00pm | Sunday: 10:00am – 4:00pm
  • Collection Notice: Collection times vary depending on stock. Please wait for pickup notification or phone us on (02) 9737 9799 prior to arrival to confirm stock availability.

Questions About Delivery?

Our expert team is available 7 days a week to assist with shipping inquiries, stock checks, or freight quotes.

Email: sales@joesbbqs.com.au
Phone: (02) 9737 9799
Location: 142 Silverwater Rd, Silverwater NSW