Terms and Conditions for your In Store Receipt

(Please refer to the Online Refund Policy for web orders, and the Terms of Service page for the terms of service of this website).

Warranty Terms: Product is warranted against manufacturing faults for a minimum period of 1 year or as indicated on product manual. These warranties apply for normal domestic use of the product with appropriate care. BBQ Factory Pty Ltd reserves the right to substitute with similar merchandise should the model or colour in question no longer be available. 

Warranty does not cover: 1) Glass breakage. 2) Damage from commercial usage. 3) Damage caused by scratching or improper abrasion. 4) Damage caused by misuse, negligence or accident. 5) Fading, natural aging of the timber or fabric, non-structural defects in the timber, naturally occurring timber features and surface checking. 8) Surface rust or corrosion on any metal (including stainless steel). 9) Return freight. 10) Cushions that have been machine washed. Only hand wash with warm soapy water. 11) Alfresco cabinets are covered by warranty for a period of 2 years. 12). Alfresco doors and hinges are covered by warranty for a period of 2 years. 13) Fridges are not covered by warranty for outdoor use, as per the manufacturers warranty.

The purchaser shall pay the price on collection of the goods, on or before delivery, to BBQ Factory Pty Ltd.

Goods paid for in full and not collected with in two calender months may be charged storage fees.
The goods supplied by BBQ Factory Pty Ltd  to the purchaser shall remain the sole and absolute property of BBQ Factory Pty Ltd as legal and equateable owner until such time as all monies due to BBQ Factory Pty Ltd by the purchaser have been paid in full and recieved by BBQ Factory Pty Ltd  All goods supplied shall be at the purchasers risk from the time of delivery of the goods to the purchaser.

Delivery times made known to the customer are estimates only and BBQ Factory Pty Ltd is not liable for late delivery or non delivery or loss, damage or delay occasioned to the purchaser arising from the late delivery or non delivery of the goods.

Once your order leaves our warehouse, BBQ Factory Pty Ltd assumes no responsibility for any losses, damages, or delays. You will need to contact the relevant third-party courier or delivery company directly for assistance with any issues incurred during transit or how you want the order to be delivered (i.e. left at the door, etc).

1. BBQ Factory Pty Ltd may for the purposes of examination of or recovery of its goods enter upon the premises where the goods are stored or where they are reasonably thought to be stored. This is irrevocably authorised by the purchaser without liability for the tort of trespass, negligence or for the payment of any compensation to the purchaser or anyone claiming through the purchaser. 
2. Subject to and in accordance with the Personal Property Securities Act 2009, to keep or resell goods reposed pursuant to 1. above

These Terms are governed by the law in force in New South Wales.

Each party irrevocably and unconditionally submit to the exclusive jurisdiction of the Court of New South Wales and the court of Appeal from them. Each party waives any right it might otherwise have to object to any action being brought in New South Wales.

The purchaser indemnifies BBQ Factory Pty Ltd in respect of any loss arising from any breach by the purchaser of these terms including, without limitation ,legal expenses of a solicitor and all costs incurred in recouping outstanding debt to BBQ Factory Pty Ltd

Alfresco Kitchen Terms: A deposit of no less than 50% of the total invoice value must be paid before Alfresco Kitchen cabinetry is installed. Alfresco Kitchen Stone pricing offered by BBQ Factory Pty Ltd is only an estimate. BBQ Factory Pty Ltd reserve the right to change the price of the Stone quoted or invoiced after stone mason has inspected site, taken measurements and confirmed pricing of the selected stone with BBQ Factory Pty Ltd. Full payment of invoice must be paid before installation of Alfresco Kitchen stone. Plumbing and electrical fittings are not the responsibility of BBQ Factory Pty Ltd. Sink and Natural Gas Bayonets to be installed by your licensed plumber. We do not offer interest-free credit payments on AfterPay, ZipPay, etc for our custom outdoor kitchens.

Restocking Fee: Except as expressly set forth herein, Buyer may not return any goods without Seller’s written consent. All returns are subject to a restocking fee/handling charge, which may change from time to time. Contact Seller to determine the exact amount. If the goods are specially ordered by the Buyer, and cannot be returned to the manufacturer, Seller shall have no obligation to accept the return of the goods, and Buyer shall remain liable for the entire purchase price of the goods.